Warranty Information
Some items may be sold with a manufacturer warranty. If an item comes with a manufacturer warranty, it will be stated in the invoice. Manufacturer warranties, if applicable, will be transferred to the buyer to the extent allowed under such warranty and administered by the respective manufacturer of the equipment. Our limited seller warranty (”Limited Warranty”) is outlined below. Any manufacturer warranty will apply first to any defect before the Limited Warranty applies.
This Limited Warranty only applies to the original purchaser of the product from Global Imaging USA and is not transferable. For all imaging equipment, the Limited Warranty only applies if the product is installed by certified, manufacturer trained technicians or firms authorized by Global Imaging USA. This Limited Warranty only provides coverage and only applies to repairs or replacements in the United States. This Limited Warranty is VOID if anyone other than us or our authorized service providers repair or service a covered product.
1. Limited Warranty Coverage
Products manufactured less than 10 years from date of purchase
This Limited Warranty covers the cost of parts and labor to repair covered products purchased from Global Imaging USA manufactured 10 years or less from date of purchase, that experience a mechanical or electrical breakdown due to mechanical or electrical defects which are not excluded for 90 days from the date of confirmed delivery, unless otherwise stated on the sales invoice. This Limited Warranty covers the cost of parts ONLY to repair covered products purchased from Global Imaging USA manufactured 10 years or less from the date of purchase that experience a mechanical or electrical breakdown due to mechanical or electrical defects which are not excluded for 2 years from the date of confirmed delivery, unless otherwise stated on the sales invoice.
This Limited Warranty covers a portion of the cost of the parts ONLY to repair tubeheads (also known as x-ray generators) and digital sensor in products purchased from Global Imaging USA manufactured 10 years or less from the date of purchase that experience a mechanical or electrical breakdown due to mechanical or electrical defects which are not excluded for a period of 5 years from the date of confirmed delivery, unless otherwise stated on the sales invoice. Global Imaging USA will provide prorated coverage for tubehead and digital sensor for years 3 through 5 as follows:
Year 3 - 50% of cost of parts
Year 4 - 25% of cost of parts
Year 5 - 10% of cost of parts
Products manufactured more than 10 years from date of purchase
This Limited Warranty covers the cost of parts ONLY to repair products purchased from Global Imaging USA manufactured more than 10 years from the date of purchase that experience a mechanical or electrical breakdown due to mechanical or electrical defects for 1 year from the date of confirmed delivery, unless otherwise stated on the sales invoice.
Global Imaging USA will work to remedy any covered defects of which the buyer notifies us in writing during the applicable warranty period as provided in this Limited Warranty., Such defects will be repaired or replaced with similar products or parts, either new, rebuilt or pre-owned at Global Imaging USA’s sole option. Global Imaging USA’s sole obligation and the buyer's sole and exclusive remedy under this warranty will be limited to such repair or replacement.
All replacement parts covered under this Limited Warranty must be obtained (or purchased for partial coverage) from Global Imaging USA or with Global Imaging USA’s prior approval from a third party.
This Limited Warranty does not cover:
Damage that is covered by any other warranty or service contracts, insurance policies, or product recalls. Parts and services covered during the manufacturer's warranty period are the sole responsibility of the manufacturer.
The cost of any labor for repair, replacement, troubleshooting, installation, shipping, or any costs which exceed the amounts in the Limitation of Claims section of this Limited Warranty.
Damage to product if its original identification (tamper tag, trademark, serial number) markings have been defaced, altered or removed.
Damage resulting or arising from:
wear and tear;
accidental damage from handling, including drops, spills, or liquid damage;
unauthorized modifications to the product, including the unauthorized removal, bypass, or disabling of safety features;
repairs made or service provided by anyone other than us or our authorized service contractors;
intentional damage or the misuse or abuse of the product;
the introduction of foreign objects into the product;
Acts of God, war, invasion or act of foreign enemy, terrorism, cyberattack, hostilities, civil war, rebellion, strikes, lockouts, labor disturbances, or civil commotion;
third-party acts, including theft and vandalism;
failure to perform preventative maintenance in accordance with the manufacturer's specifications, instructions, or owner's manual;
power surges, electrical issues, or improper grounding unless an adequate surge protector or other appropriate grounding equipment is properly installed in accordance with the manufacturer's specifications, instructions, or owner's manual; or
any cause other than normal use and operation of the product in accordance with the manufacturer's specifications, instructions, or owner's manual.
Furthermore, this Contract does not cover:
consumable parts such as batteries;
preventative maintenance;
liability for bodily injury, death, or property damage arising out of the use, operation, or maintenance of the Product;
repairs or replacement outside of the United States; or
damage incurred during shipping.
There is no coverage if We determine that Your Product is not damaged.
Limitation on amount of claims
Global Imaging USA’s total liability under this Limited Warranty relating to all claims that you make pursuant to this Limited Warranty for products manufactured 10 years or less from date of purchase shall not exceed the lesser of the purchase price of the product or $15,000. Global Imaging USA’s total liability under this Limited Warranty relating to all claims that you make pursuant to this Limited Warranty for products manufactured more than 10 years from the date of purchase shall not exceed the lesser of the purchase price of the product or $10,000.
If we determine that we cannot service your product as set out in this Limited Warranty, we may at our discretion, (a) replace the product with a replacement product, or (b) issue you a credit with us in the amount of the purchase price of the product.
2. Warranty Conditions
Return Merchandise Authorization (RMA): Purchaser must contact Global Imaging USA to receive a Warranty or Return Authorization number (RMA). Global Imaging USA WILL NOT be liable for any charges incurred by the Buyer for any unauthorized repairs or ordered parts prior to obtaining an RMA or authorization from Global Imaging USA. You may be required to present your receipt, serial number of the product, and a detailed description of the issue to obtain a RMA.
Notification of Defects: All claims must be reported prior to the expiration of the applicable warranty period.
3. Post-Delivery Support
While we work hard to minimize issues in the field, we are not perfect! Should any arise after delivery or installation, we will first attempt to troubleshoot the problem you are experiencing. If we cannot resolve the problem, we will provide replacement parts and/or labor covered under this Limited Warranty.
4. Disclaimer and Limitation of Liability
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY GLOBAL IMAGING USA IN CONNECTION WITH THE PRODUCT AND IS, WHERE PERMITTED BY LAW, IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS, GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND LIABILITIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING (WHETHER BY CONTRACT, TORT, NEGLIGENCE, PRINCIPLES OF MANUFACTURER’S LIABILITY, OPERATION OF LAW, CONDUCT, STATEMENT OR OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY IMPLIED WARRANTY OR CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ALL OF WHICH ARE DISCLAIMED.
THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY ARE YOUR SOLE AND EXLCUSIVE REMEDY AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. IN NO EVENT SHALL GLOBAL IMAGING USA BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY OTHER OR ADDITIONAL RIGHTS AND REMEDIES, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, HOWEVER ARISING, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT GLAOBAL IMAGING USA WAS ADVISED OF THE POSSIBLITY OF SUCH DAMAGES, AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY ECONOMIC LOSSES OF ANY KIND, ANY LOSS OR DAMAGE TO PROPERTY, ANY PERSONAL INJURY, ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF USE, INSTALLATION, INTEGRATION OR OPERATION OF THE PRODUCT OR SERVICE, LOSS OF USE OF THE PRODUCT OR SERVICE, LOSS OF BUSINESS OR DOWN-TIME, PROPERTY DAMAGE, LOST DATA, THE FAILURE OF ANY PRODCT, DELAYS IN SERVICE, OR THE INABILITY TO RENDER SERVICE.
Without limiting the foregoing, in no event will Global Imaging USA be liable to the buyer for more than the purchase price paid to and received by Global Imaging USA from the purchaser.