At Global Imaging USA, we have spent over 35 years perfecting the art and science of dental imaging equipment recertification. We understand that a successful installation is not simply about delivering a machine, it is about ensuring every component performs flawlessly to support dentists and their teams in providing exceptional patient care. Our mission is to deliver safe, reliable, and high-quality imaging solutions that dental practices can depend on every day.
The Importance of Recertification
Recertification is a critical step in this journey. It is the rigorous, step-by-step verification that ensures all systems are working safely, accurately, and efficiently. Whether it’s panoramic X-ray machines or advanced CBCT (cone beam computed tomography) units, this process guarantees the equipment meets the highest standards before it reaches your clinic.
By systematically checking each component and feature, we help reduce downtime, minimize costly service calls, and ultimately improve diagnostic outcomes. This thorough process applies universally to all major brands, including Planmeca, Carestream, and others trusted in the dental community.
Global Imaging’s 20-Point Recertification Checklist
20-Point Recertification Process |
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Priority |
Recertification Step |
Details |
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Critical |
Test images & QA on all FOV settings |
Confirms image clarity, accuracy, and system performance across all available field of view sizes. |
|
Critical |
Test images & QA on all unit features |
Verifies proper function of all scan modes, including panoramic, bitewing, TMJ, and specialty imaging. |
|
Critical |
Sensor/Panel calibration & QA |
Ensures detector accuracy, consistency, and optimal diagnostic performance. |
|
Critical |
Tubehead & Collimator QA |
Verifies tubehead output consistency and checks collimator alignment |
|
Critical |
Laser alignment calibration |
Precision calibration of laser guides for accurate patient positioning. |
|
Critical |
Acquisition PC performance check |
Confirms PC meets high-performance specs, including upgraded graphics cards, storage, and networking. |
|
Critical |
Reconstruction PC performance check |
Ensures 3D rendering and image reconstruction systems operate at full capacity. |
|
Critical |
Software & licensing |
3D viewer and acquisition software installed and configured |
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Critical |
Clinical software integration test |
Verifies compatibility and smooth operation with practice management and imaging software. |
|
Critical |
Professional deinstallation by vetted technicians |
Safe, documented removal by trained and certified professionals. |
|
Critical |
Professional crating & bracing |
Industry-standard packing for maximum protection in transit. |
|
Standard |
Essential accessory verification |
Confirms all required components—positioning aids, sensors, cables—are present and functional. |
|
Standard |
White glove delivery service |
Collaborates with logistics partners to ensure seamless process alignment and timely unit transitions. |
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Standard |
Power & wiring integrity check |
Confirms all electrical connections, plugs, and cables are intact and safe. |
|
Standard |
Full hardware count & verification |
Inventory check to ensure every required part is included. |
|
Standard |
Mechanical movement test |
Confirms smooth, accurate motion of patient positioning and unit movements. |
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Standard |
Final dry run test |
Simulates full operation to confirm readiness before installation. |
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Cosmetic |
Exterior Evaluation |
Assesses covers, panels, and paint to ensure a professional and pristine appearance. |
Why Each Step Matters
Take the Acquisition PC performance check for instance. Modern dental imaging demands immense computing power to handle 3D datasets and complex reconstructions quickly and accurately. To meet these demands, we ensure every system’s acquisition PC is equipped with the latest NVIDIA semiconductor graphics cards, fast solid-state drives, ample RAM, and reliable network connections. This avoids software lag, crashes, or slowdowns during patient scans and image review.
The Tubehead and collimator QA is another cornerstone of our process. Using precision dosimeters and alignment tools, our certified technicians verify the X-ray tubehead produces consistent, stable radiation output across all exposure settings. The collimator alignment is checked to ensure the X-ray beam targets the correct field of view, reducing unnecessary radiation exposure. These checks ensure that every unit meets or exceeds FDA regulations and state safety standards.
Equally important is our software validation and integration testing. We verify that all acquisition, reconstruction, and viewing software is installed correctly. Integration with practice management software such as Curve, Open Dental, EagleSoft, and other imaging systems is crucial for a simple workflow. We test clinical software connections extensively so your digital imaging data syncs accurately with patient records, preventing costly data loss or workflow interruptions.
Our technicians also conduct a full mechanical inspection to verify the smooth, precise movement of all mechanical components, such as patient positioning arms and rotating gantries. A poorly functioning mechanical system can compromise image quality and patient comfort, so this step is vital.
Before any equipment leaves our facility, we perform a final dry run test, simulating a complete patient scan. This ensures every system function. From patient positioning to image acquisition and processing, it is ready for immediate use upon installation.
Additional Steps Global Imaging Takes
Beyond these core tests, Global Imaging implements several other important procedures to guarantee the highest standards:
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Radiation Safety Documentation: Each unit’s radiation output data is documented and verified, providing clinics with safety certificates and compliance reports.
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Detailed Equipment History Tracking: We maintain comprehensive logs on each unit’s service history, parts replaced, and calibration data for quality assurance and future reference.
- Training and Support Preparation: Our team prepares detailed training materials tailored to the specific equipment model and practice needs, supporting smooth staff onboarding.
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Post-Installation Follow-Up: After installation, we proactively check in with the client to address any questions or concerns, ensuring continued satisfaction.
Why Global Imaging’s Recertification Process Matters
Global Imaging guarantees that every dental imaging unit we deliver is safe, reliable, and fully optimized for clinical use. This reduces downtime, minimizes service interruptions, and helps practices provide the best possible diagnostic imaging experience to their patients.
Our decades of experience have taught us that a successful installation requires more than just equipment delivery. It requires thorough testing, precise calibration, expert knowledge, and ongoing client support. At Global Imaging, we take pride in every step of this process — because we know that quality dental imaging starts with quality equipment, every time.
If you are interested in learning more about our recertification and installation services or want to discuss how we can support your practice with premium dental imaging solutions, please contact us today.