With over 30 years in the dental industry, Global Imaging is a trusted leader dedicated to making your transition to advanced technology as smooth and efficient as possible. Our Proven Process guides you through each phase, from initial consultation to installation and beyond, so you can focus on delivering outstanding patient care. Here’s how we ensure a seamless experience every step of the way:
1. Discovery Call
Our process starts with a detailed Discovery Call to understand the unique needs of your practice. We discuss trade-in options for credit, your preferred Field of View (FOV), manufacturer preferences, current Practice Management Software (PMS), and your specialty. This allows us to recommend solutions that align perfectly with your goals and operational needs.
2. Order
Once your equipment selection is complete, placing an order is simple and flexible. We offer multiple payment options, including ACH, credit, and financing, allowing you to invest in cutting-edge technology on terms that fit your budget.
3. Assigned to a Client Delivery Specialist
After placing your order, a Client Delivery Specialist takes charge, coordinating every detail of your project and acting as your main point of contact. They expertly manage each phase of the process, keeping you informed throughout. With their guidance, your practice is in capable hands, freeing you to focus on what you do best.
4. Scheduling and Logistics
Our robust logistics network handles all scheduling and coordination with trusted service providers. We offer white-glove logistics with professional manufacturer crating to ensure your equipment arrives securely and on schedule, reflecting the high standards of Global Imaging.
5. Site Preparation & Office Inspection
Before delivery, we perform a thorough site preparation and office inspection to ensure your practice is ready. This proactive step minimizes any potential disruptions, setting up a seamless installation process.
6. Delivery
Your equipment will be delivered as scheduled, with utmost precision and care. With white-glove handling and secure crating, we guarantee safe and timely arrival, so your new system is fully protected every step of the way.
7. Installation and Training
Our skilled technicians manage the installation with accuracy and efficiency. After setup, we provide comprehensive training for your team, covering basic operation, patient positioning, and software training to ensure you’re confident and ready to use the new technology from day one.
8. Expert Support and Warranty
At Global Imaging, our support extends well beyond installation. With expert support and warranty services, we’re here to assist with troubleshooting, maintenance, and any warranty needs, ensuring your equipment performs optimally for years to come.
Through our Proven Process, Global Imaging combines industry expertise, rigorous planning, and customer-centered service to deliver a world-class experience for your practice. Trust us to be your partner in integrating advanced imaging solutions that elevate patient care and optimize your operations.