Growth brings opportunity, but it also introduces complexity, especially when it comes to clinical technology.
For multi-location dental groups and DSOs, imaging systems can quickly become inconsistent across offices. Different equipment, varying workflows, and scattered support structures can create inefficiencies that slow teams down and make scaling more difficult.
Global Imaging partnered with NAK Dental Group, led by Dr. Nathan Kupperman, to support their imaging needs across multiple locations and bring greater consistency to their operation. By leveraging pre-owned equipment, NAK Dental Group was able to realize savings of over $150,000, while still deploying trusted, high-performance imaging technology.
The Situation
As NAK Dental Group expanded, their imaging environment evolved over time, resulting in a mix of systems across different locations.
This type of setup is common in growing practices and DSOs, but it can create challenges such as:
- Variability in imaging workflows between offices
- Increased training complexity for team members
- Difficulty managing and maintaining multiple systems
- Limited flexibility when upgrading equipment
Rather than approaching this as a complete overhaul, the focus was on creating a more standardized and manageable imaging environment while continuing to support day-to-day operations.
The Approach
Global Imaging worked alongside NAK Dental Group to implement a practical, cost-conscious solution that addressed both immediate needs and long-term flexibility.
Expanding Imaging Capacity with Pre-Owned CBCT Systems
To support multiple locations, Global Imaging supplied five pre-owned Carestream CBCT units. These systems provided reliable performance while allowing the group to expand without the higher cost of purchasing new equipment.
Standardizing Across a Single Imaging Platform
A key part of the project was consolidating imaging systems into a single Carestream platform, including integration with CS Imaging software across locations.
- Standardization helped create:
- More consistent workflows across offices
- Simpler training for clinical and administrative teams
- Improved efficiency in day-to-day imaging processes
- Easier coordination when managing equipment and support
By reducing variation, the group was able to operate with greater alignment across its locations.
Supporting Upgrades Through Trade-In Flexibility
As imaging needs evolve, flexibility becomes critical. Global Imaging provided trade-in credits that allowed NAK Dental Group to upgrade to more advanced CBCT systems over time.
This ensured the group could continue improving its technology without needing to start from scratch with each upgrade.
Providing Ongoing Support Across All Systems
Beyond equipment, ongoing support played an important role in maintaining performance across locations.
Global Imaging continues to provide service and support across all imaging systems, helping ensure reliability and minimizing disruptions when issues arise.
The Outcome
With a more standardized imaging environment in place, NAK Dental Group now operates with greater consistency across its locations.
The improvements include:
- More aligned workflows across offices
- Reduced complexity in training and system use
- Greater flexibility for future upgrades
- Continued support to maintain system performance
The project also resulted in a 5-star customer experience, reflecting strong satisfaction with both service and warranty support.
Why It Matters
For growing dental groups and DSOs, imaging decisions have a direct impact on efficiency, scalability, and overall operations.
This case highlights an important principle:
Consistency, cost-efficiency, and long-term support matter just as much as the equipment itself.
By focusing on practical solutions, Global Imaging helps dental organizations build systems that are easier to manage, easier to scale, and built to last.